Enquiry Officer

Salary; £24,300 p.a + £750 p.a. Home Working Allowance + £3,613 pa (If living in a London Borough)

Full Time - Permanent - 35 hpw

Location: Homebased 

TACT is the largest fostering charity of its kind in the country. Formed in 1993, we now have over 500 carers, who look after over 600 children and young people. Our reputation and growth can be attributed to our strength in providing strong, resilient long-term placements. As a charity, not a shareholder-led profit-making business, we achieve this by investing all of our surplus income into service, staff, carer, and children's development.

TACT is seeking to recruit a Welsh speaking Enquiry Officer who will be the face of TACT to people who make contact by phone or by email that are interested in fostering.  As our Welsh speaking Enquiry Officer you will be our front line ambassador for our organisation. As the country’s largest charity of our kind, we need an individual with the right personal attributes to do justice to this.

The successful candidate will have:

  • A customer focused approach
  • Patience and empathy
  • The ability to maintain professional boundaries.
  • Self Confidence
  • Outstanding organisational skills
  • Substantial IT Knowledge with experience of using a previous Social Care System
  • Be able to speak fluently in Welsh

Not everyone has the right to foster or adopt and it will be down to you to skilfully manage initial discussions with empathy and insight to quickly ascertain suitability. Having done so, you will then take information using a conversational and reassuring approach. This will ensure you form accurate judgments about applicant suitability, and the applicants themselves feel well informed, impressed by the customer service experience, and enthusiastic to begin their assessments as TACT carers.

We are a ‘not for profit’ organisation, putting the needs of our children and carers first and look to appoint individuals who are as passionate about this as we are. TACT is a homebased workforce. We recognise the benefits that flexible home working creates for both the employer and the employee. As a remote working organisation, we are committed to work with our staff to enable consistent inclusion and engagement across the organisation to ensure the optimum standards of service for our carers and children. 

TACT offers an excellent employee benefits package including:

  • 39 days leave - 31 days holiday plus 8 bank holidays
  • Flexible working arrangements
  • Group income protection scheme
  • Death in service insurance
  • Stakeholder pension scheme (salary sacrifice).
  • Fantastic learning and development opportunities.

Please see the Job Information Pack and Job Description for further information.

Closing: Midnight - Monday, 24th May 2021

Interviews: Wednesday, 2nd June 2021 (via Microsoft Teams)

Safeguarding is everyone’s business and TACT believe that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

TACT does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

TACT reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.