Privacy Policy

This site is provided and managed by TACT, registered charity numbers: England and Wales 1018963. Scotland SC 039052. This privacy policy refers to: www.tactcare.org.uk and applies solely to this website.

1. TACT (The Adolescent and Children’s Trust) takes your privacy seriously. This policy outlines the use of personal data under the Data Protection Act 1998 (DPA) and the General Data Protection Regulations (GDPR).

2. For the purpose of DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Data Controller, TACT, The Courtyard, 303 Hither Green Lane, London SE13 6TJ.

3. By using the website you consent to this policy.

The information we collect

4. We will collect personal data on this website only if it is directly provided to us by you (the user). The data we collect will only be in relation to the service you are requesting from us.

5. We use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).

Use of your information

6. We may hold and process personal data that you provide to us in accordance with the DPA and GDPR.

7. The information that we collect and store relating to you is used to enable us to provide our services to you, and to meet our contractual commitments to you. Where you have consented to us contacting you, we may do so by post, email, phone or text.

Disclosure of your information

8. We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.

Controlling the use of your data

9. You can revoke or vary consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can write to us at the address detailed in clause 2 above or email us at optout@tactcare.org.uk at any time

10. We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.

11. Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.

12. We will not use your personal data for marketing purposes.

Security

13. The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Data Retention

14. We will hold your data in line with our data retention policy or until you opt out, whichever is the sooner.

15. All data hosted remains within the European Union. All data backups are encrypted at the time of creation, during transmission and in storage. Our lifecycle policies remove old backups after a set period of time. Backups are used only to restore data in the event of data loss either through system failure or by client request.

16. There are daily MYSQL backups that run each night at midnight, encrypted on the server and kept on a 60 day lifecycle policy.

17. The content management system, WordPress, provides weekly backups. These backups are encrypted during creation and during transmission. These backups are kept on a 60 day lifecycle policy.

Third party links

18. You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever.

Use of cookies

19. This website uses cookies in order to make it easier to use and to support the provision of relevant information and functionality to you. By using this website you agree to the use of cookies. Please note that certain cookies may be set the moment you start visiting this website.

20. You can choose to manage the cookies we use on this website through your browser settings at any time. For more information about how to do this, and about cookies in general, please visit https://ico.org.uk/for-the-public/online/cookies/.

Cookies used

NameUsed byInformation
VISITOR_INFO1_LIVE
PREF
YSC
GPS
remote_sid
YouTubeEmbedded videos from YouTube using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally identifiable cookie information for playbacks of embedded videos using the privacy enhanced mode.
Read more at YouTube’s embedding videos information page.

GoogtransGoogleThis cookie is used by the google translate api when using language translations.
_GA
_GID
_GAT
GoogleThis analytical cookie tracks the number of times a visitor has been to the site, how long a visit lasts, where visitors come from to arrive at the site, including which keywords were used in a search engine and which link was clicked on.
cookieconsent_dismissedCookies enabledThis cookie is used to determine if the user has accepted the cookie policy.
PHPSESSIDThis cookie is used to keep track of session data

21. The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you. You can write to us at the address detailed in clause 2, above, or by email to optout@tactcare.og.uk. There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data.

22.You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address detailed in clause 2, above, or by email to optout@tactcare.org.uk.

Changes to this policy

23. We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.We welcome any queries, comments or requests you may have regarding these policies. Please do not hesitate to contact us at Data Controller, TACT, The Courtyard, 303 Hither Green Lane, London SE13 6TJ or by emailing:  corporateservices@tactcare.org.uk.

Last Updated: May 2018