Enquiry Officer (Maternity Cover)

Full Time - Fixed Term Contract for 8 Months (Maternity Cover)

Salary - £24,300 per annum 

TACT is the largest fostering and adoption charity of its kind in the country. Formed in 1993, we now have over 500 carers, who look after over 600 children and young people. Our reputation and growth can be attributed to our strength in providing strong, resilient long-term placements. As a charity, not a shareholder-led profit-making business, we achieve this by investing all of our surplus income into service, staff, carer, and children's development.

You will be the face of TACT to people who make contact by phone or email that are interested in fostering or adoption—our front line ambassador for our organisation. As the country’s largest charity of our kind, we need an individual with the right personal attributes to do justice to this. Patience, self confidence, the ability to maintain professional boundaries, and to reassure applicants that are often feeling anxious about what a carer assessment is going to involve, are all essential.

Not everyone has the right to foster or adopt and it will be down to you to skilfully manage initial discussions with empathy and insight to quickly ascertain suitability. Having done so, you will then take information using a conversational and reassuring approach. This will ensure you form accurate judgments about applicant suitability, and the applicants themselves feel well informed, impressed by the customer service experience, and enthusiastic to begin their assessments as TACT carers.

A standard DBS clearance is required for this role and will be undertaken by TACT on your behalf.

TACT offer an excellent benefits package including 31 days paid holiday, flexible working arrangements, group income protection scheme, death in service and stakeholder pension scheme (salary sacrifice) and fantastic learning and development opportunities.

Please see the Enquiry Officer Job Description and Job Information Pack for full details.

  • Closing: Monday 2nd March 2020
  • Interviews:  Monday 16th March 2020 at TACT BDU (B66 1BB) 

TACT reserve the right to close the vacancy once we have received sufficient applications, please therefore submit your application as early as possible to prevent disappointment.