Local Authorities

As the UK’s largest charity provider of fostering and adoption services, The Adolescent and Children's Trust (TACT) has been working with local authorities for over 17 years to provide brighter futures for children and young people in care or on the edge of care. With an excellent success rate of winning local authority tenders in 2008, we have built a reputation for excellence through our partnerships with more than 70 local authorities across England, Wales and Scotland. We are also the preferred provider with 19 local authorities.

TACT is dedicated to achieving best practice and to providing best customer service. In 2008, three of our offices were judged 'outstanding' in their first inspection under Ofsted (TACT East London, TACT East Midlands and TACT North West) and the other three were judged as 'good' (TACT Birmingham, TACT Bristol & South West and TACT London & South East) (if you enter "The Adolescent and Children's Trust" in the Ofsted's site's search box, it will bring up our reports). We are very proud of this achievement. TACT is also the first fostering and adoption service to achieve Customer Service Excellence in the country by meeting the standards set by the government. In order to provide high quality services for our customer we set ourselves a level of good practice for the training and development of our employees. TACT secured the Investors in People - bronze level status in May 2009.

We are dedicated to:

  • providing value for money
  • communicating at both operational and strategic level
  • moving away from a traditional adversarial model of contracting
  • managing and developing contractual relationships
  • exchanging information, sharing risks and jointly solving problems
  • building long term relationships based on trust and joint ownership

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    For more information about our customer service and standards go to our "Customer service" page.

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