Inspection & performance
All our fostering and adoption services are subject to external regulation and the relevant reports can be accessed from the various regulatory websites:
- For our offices in England, access our inspections reports through the Ofsted website (enter "The Adolescent and Children's Trust" in the Ofsted's website's search box and it will bring up our reports).
- For our office in Neath, Wales, visit CSSIW (The Care and Social Services Inspectorate for Wales).
- For our office in Edinburgh, Scotland, visit Social Care and Social Work Improvement Scotland.
Our accreditation and standards
We are constantly seeking to improve our services and to seek external validation through inspection from other organisations. Recent achievements include meeting the Customer Service Excellence standard, TACT is the first fostering and adoption agency to achieve this. We have also just been reassessed by Investors in People and achieved the higher Bronze level status.
Internal quality assurance
In addition to external inspection and regulation, we also carry out a wide range of internal quality assurance processes. These include surveys of our carers, staff and young people; specific customer journey information; outcome information on the care we provide to children and young people placed with us and many other areas.
Further information
For more information about our customer service standards, go to our "Customer service" page.
Contact details
If you would like to have more information about any of these please contact David Bradley, TACT Executive Director of Performance and Quality, d.bradley@tactcare.org.uk / 020 8695 2310.